Volunteer Vacancy: Helpline & Information Volunteers

Volunteer Vacancy: Helpline & Information Volunteers


Role Title: Helpline & Information Volunteers


Responsible to: Michelle Mcfarlane & Keyah Miller – Helpline & Information Officers


Where (Location): Predominately home-based.


Occasional attendance at the office.


Occasional attendance for certain events where the sickle cell society stall will be exhibited.


Time commitment:


Commit to 1 day a week – 7 hours


About The Sickle Cell Society


The Sickle Cell Society supports and represents people affected by sickle cell disease to improve their overall quality of life.  Please visit our FAQ’s and other areas on our website to find out more of what we do.  https://www.sicklecellsociety.org/faqs/

Role description:

As a Helpline & Information volunteer you will work alongside the two Helpline & Information Officers and assist with general tasks to ensure the helpline and information service support individuals efficiently and effectively.

Main tasks:

To input data via MS Forms, sourcing and updating information and to assist with online and in person stall events

Required Skills qualities and experience




– Proficient IT skills and an interest in data

– Good attention to detail

– Confident using searching the internet

– Some experience in administration

– Comfortable initiating contact with individuals, organizations and groups

– Able to work individually and part of a team

– An interest in helping improve the lives of those impacted by sickle cell

– A friendly and approachable manner

– Ability to volunteer independently within established guidelines



Why should I volunteer?


Through this role you will:


·       Be able to use your work, education and/ or personal networks to help improve the lives of children and families affected by sickle cell.

·       Develop team working skills

·       Exercise your time management skills

·       Build on your organisation skills

·       Grow in confidence

·       Develop your communication skills

·       Obtain satisfaction that the work you do contribute to positive impact for individuals and the awareness of sickle cell

·       Take part in a flexible and rewarding volunteer opportunity that you can fit around your professional and personal commitments

·       Learn more about the work of the Sickle Cell Society and sickle cell.


Training and support available:


– Ongoing support from your supervisor.


Any other Requirements Ability to attend regular training sessions which will take place virtually.
Recruitment process: Application form, two references, an informal interview, DBS check and a trial period.
Date role created: September 2022
Date role reviewed:

To apply for this volunteer role, please complete our Volunteer Application Form.

If you have any questions about volunteering with us, please contact:

Michelle Mcfarlane-  Monday, Tuesday and Wednesday :- 07809-736089

Keyah Miller – Wednesday, Thursday and Friday :- 020-8963-7794

Email:  helpline@sicklecellsociety.org

The Sickle Cell Society is the only national charity in the UK that supports and represents people affected by a sickle cell disorder to improve their overall quality of life. First set up as a registered charity in 1979, the Sickle Cell Society has been working alongside health care professionals, parents, and people living with sickle cell to raise awareness of the disorder. The Society’s aim is to support those living with sickle cell, empowering them to achieve their full potential.


Job Description and Person Specification: Helpline & Information Volunteers

Application Form: https://www.sicklecellsociety.org/wp-content/uploads/2022/07/SCS-Job-Application-Form-2022-002.pdf